Privacy Policy

Introduction

Stack Utilities Limited ("we," "us," "our") is committed to protecting the privacy of our clients, customers, and users ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, specifically tailored for lettings agents, landlords and their clients. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

Information We Collect

We may collect personal information from you in various ways, including but not limited to:

  1. Personal Identification Information: Name, email address, postal address, phone number, and other contact details.
  2. Property Information: Address of the property, tenant details, meter details and utility information.
  3. Financial Information: Billing details, payment information, and transaction records.
  4. Technical Information: IP address, browser type, operating system, and other technical details related to your access to our services.
  5. Usage Data: Information on how you use our services, such as access times, pages viewed, and the routes by which you accessed our services.

How We Use Your Information

We use the collected information for various purposes, including:

  1. Service Provision: To provide, operate, and maintain our utility management services.
  2. Customer Support: To respond to your inquiries, provide assistance, and improve our customer support services.
  3. Billing and Payments: To process payments, manage billing, and maintain transaction records.
  4. Communication: To send administrative information, updates, and notifications regarding your account and our services.
  5. Improvement and Personalisation: To understand and analyze usage trends, improve our services, and personalise your experience.
  6. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

How We Share Your Information

We may share your information with third parties in the following circumstances:

  1. Service Providers: With third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, and customer service.
  2. Business Transfers: In connection with a merger, sale, acquisition, or other business transfer involving our company.
  3. Legal Obligations: To comply with legal requirements, such as a court order or subpoena, and to protect our rights and property.
  4. With Your Consent: When we have your consent to share the information.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free, so please take special care in deciding what information you send to us.

Your Rights

You have the right to:

  1. Access: Request access to the personal information we hold about you.
  2. Correction: Request correction of any inaccurate or incomplete personal information.
  3. Deletion: Request deletion of your personal information, subject to certain legal restrictions.
  4. Objection: Object to the processing of your personal information under certain circumstances.
  5. Data Portability: Request transfer of your personal information to another entity.

To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Stack Utilities Limited
Email: [email protected]
Address: Stack Utilities. 5 High Street, Sileby, Loughborough, England. LE12 7RX